I can't say I'm an official JK owner yet but I came really close. Here's my story: I'm not a first time Jeep owner. I've owned two Cherokees and I'm currently still driving my Liberty because the 2015 Wrangler Unlimited Sport S I ordered in Billet Silver finally arrived (after waiting 5 week) in Black - the wrong color.

Up until all this happened, I really didn't feel like I was being treated as a valued customer, seeing as how this was my 4th purchase from the same dealership. Yes, I got an apology but also some bull about the District Manager getting on the case to correct the f-up but no definitive idea when I'm finally getting my JK.

I had plans for an off-road outing with the JK schedule well in advance of it's arrival. That has to be canceled because I'm not about to use the Liberty since the plan was to trade it in and I don't want anything happening to it. I don't even like the idea of doing anymore regular driving with it and chance anything happen to it. I already went through that for 5 weeks.

Many people tell me I should dump the deal and go elsewhere. What do you think? I love to hear some opinions.

 

If it has all the same option but color.....i would use that to talk them down on price....just my thoughts....

 

Or bargain them down on the color you want because of the added delay. That is leverage you can't really take elsewhere. Anyway, it isn't clear from your post who made the mistake. Probably dealer input computer data wrong, but if you're not certain, why penalize dealer? Was it correctly coded on your order sheet? If not, maybe you're a little at fault, too.

 

The mistake was made by the owner/manage of the dealership who writes up all the final orders. According to her, she was looking at the computer printout (the one I signed) but when she went to re input the order she was looking at the interior color (black) when she entered the info on the exterior color line, which should have been silver. Now, why in this day and age you would re input data that was already in digital form I don't know. On the positive side, there is another part of this story. I wanted black rims for this JK and wanted to swap Willys Wheeler rims with the stock ones on the Sport. As most of you JKers know, there is no such thing as swapping. You have to buy the rims and fend for yourself on eBay or Craigslist to sell the stock wheels. Maybe I'll even give it a shot on the forum when the times comes. Anyway, as a repeat customer she had already given me a price below the MSRP but now she just cut that price in half for the 5 rims. So I'll live with that.