That's awesome.... I should have jumped on that band wagon!!!

 

Glad you stuck it out!

Mistake or no mistake, if a company advertises something, then that is how it should be sold. Even my fortune 100 company gets in trouble if they advertise an item at one price but try and sell it at another, or even try a bait and switch. Has it happened? Yes. Was it intentional? I bet 9/10 times it wasn't. Would we be held accountable? You bet!

So, why should a fortune 100 company be held accountable and not any other? Down economy or not, there are Laws. A company is responsible for what they do and who they hire. Legitimate Issues should be handled quickly and to 100% customer satisfaction, or risk losing customers. I'm glad the company decided to right a wrong, but due to their feet dragging, I know I won't be buying from them. My time is worth a lot to me, don't need to be dealing with amateurs.

A great example of how to treat a customer is Northridge 4x4. I ordered an item advertised in their website. As soon as I placed the order, I called them to confirm. Dave explained to me that the item I ordered was no longer available as advertised but wanted to make me an offer to right the wrong. He made the offer and sweetened the pot with reduced shipping (I know shipping as I deal with it each day and I knew it was a great deal). I agreed. He handled my issue with speed (he was actually about to call me, but beat him to it) and to my satisfaction. I now know I can trust Northridge 4x4 and although I may have come out ahead on that particular deal, Dave knows he comes out ahead with my repeat business. See how that works? I swear, I don't even have a MBA

 

Just an update. Summit Racing forgot to drop ship the order so there was a big delay in Body Armor sending out the Tire carrier.

It will arrive today pending any other shortfalls.

 

This isn't true at all and the reason why advertisements have 10,000 words of legal copy. Mistakes/errors are made all the time. They should be corrected quickly to avoid confusion and situations like this. In fact, many companies have, or are required to have errors and omission insurance, just for "gotcha" situations some of you seem to love, thus raising the prices for all of us. You really think a person selling a house for $300,000 should be forced to give it away because some idiot at a newspaper mistyped $30,000? Get real.

This case was much different. OP double checked with the vendor and confirmed, sent his money and received most of the product. Who knows what made them do the right thing, I don't know what the rules of paypal or Ebay are, but they may have had something to do with it. Good news is he got what he ordered after he confirmed the order.

 

You are correct in your point. And no I was not "fishing" for a mistake, I did double check and they did the right thing even if they messed up again in the shipping.