Short story: placed order at EVO for the new ATX Chamber Pro wheels. Hour later, realized that the wheels don't come with a hub cover like the Slabs do. Confirmed with ATX that one will not be offered "they're off-road only". Since the Jeep is also a road going vehicle, we wanted wheels with a hub cover. No big deal. Who wants to see rusty hubs on their nice Jeep.

Call back and cancel order to decide what to do (likely just getting Slabs instead). Mind you, only a few hours passed and they hadn't been shipped.

Shortly after canceling, they call back and state that they will be charging a 6% fee for running the credit card. Quick math: $120!

Wtf?! They said it's their policy (but it is not stated anywhere, not even on the receipt). Besides that, what decent business would do that? And we were going to order slabs anyway.

Anyone had this experience or did we get the special pissed off sales guy treatment?

For as much EVO stuff as I have owned and as much as I've promoted their products to fellow Jeepers, I think it's total BS.

 

I would like to hear their side of the story on this. I am not saying your very simple story is wrong in any way,, but if its accurate,, TOTAL BS!! I would be calling my credit card company immediately to contest the charge!! Good luck.

 

lol ive not really heard anything good about evo from the few people ive met in person that dealt with them...this doesnt surprise me. Personally if i was forced to go to a shop for some reason it would not be there. doubt there on this site enough anymore either to notice this and possibly do something.

 

Wow thats shady, and if not stated anywhere on receipt or anything ect, I would def contest charge with credit card company caz there just taking advantage of you.

 

They should have at least bought you dinner if they were going to f*** you that hard.

 

That is quite the douche move on EVO's part. I can see if they have a lot of cancelled orders and they want to keep the cc fee in check ... but seriously 6% on an order of that size and not willing to budge on it?

Sounds like a cheap cash grab on their part.

 

x2 Sent from iPhone moderating JK-Forum.com

 

if you dont win the hammers need to get money somehow

 

LONGER part of this story:

So in a conversation this morning - BEFORE you purchased the wheels - I explained to you that the new ATX Chamber Pro II DOES NOT come with HUB Cap Covers like the ATX Slab does. I explained that they are Off Road Wheels and that like the SLABs are when you run 8 lug on PR60s, the hub would be open and you were okay with that and went ahead and purchased them.

So, after this, you went ahead and called ATX and they told you THE SAME THING and NOW you were NOT okay with it. Well in the mean time, I went ahead and processed the transaction, pulled the wheels and set up the shipping. Now I understand it was ONLY an hour, but as explained, our credit card company charges us transaction fees regardless of whether it is a purchase or a refund.

You also never said anything about ordering SLABs. If you did, I would have been able to work something out as far as applying those charges to that transaction. But that is probably because you were going to buy the SLABs from someone else.

I am NOT the "pissed off sales guy" at all, I am actually a VERY NICE GUY and anyone who has dealt with me here at ORE will agree. I go OUT OF MY WAY to help everyone with everything. Sometimes there are things that are out of my control and once again, I do apologize for the inconvenience.


Please also understand that you did not purchase these wheels from EVO MFG and EVO MFG has nothing to do with this purchase.

 

Yea companys do this because they feel like they can get away with it because its a pain the in ass for us to do anything about it. Im pretty sure it is also illegal, especially if not stated, and you didn't even return anything! If problem not fixed I would report to BBB and credit card and get your money back. I know is 120 bucks which is not the end of the world, but if it were me I would be very pissed on pricipale and the fact I'm sure they're doing this to many others as well. Its a shame these days that companies are trying to make every penny they can my taking advantage of their customers rather then providing them quality products and good customer service.