Smittybilt SRC Rocker Guards beware!
Thread Starter
JK Super Freak
Joined: Aug 2009
Posts: 1,314
Likes: 1
From: Stamford, CT
I had a slight issue with my GEAR tailgate cover and they are taking care of it no problem.
I called the 888-717-5797 and talked to Ray Anamos.
They were more than understanding very prompt and got things taken care of. One thing I do suggest from a service point of view as a consumer try to keep in contact with the service rep throughout an issue we sometimes get held up with other things and as humans we do forget.
P.S.
I asked about drubility of rock rails sliders ect. They said if it is bending under the weight of using a high lift jack take a pic and email it they will take care of the issue as they are not supposed to bend like that.
I called the 888-717-5797 and talked to Ray Anamos.
They were more than understanding very prompt and got things taken care of. One thing I do suggest from a service point of view as a consumer try to keep in contact with the service rep throughout an issue we sometimes get held up with other things and as humans we do forget.
P.S.
I asked about drubility of rock rails sliders ect. They said if it is bending under the weight of using a high lift jack take a pic and email it they will take care of the issue as they are not supposed to bend like that.
Thread Starter
JK Super Freak
Joined: Aug 2009
Posts: 1,314
Likes: 1
From: Stamford, CT
Final update
Okay, so tonight I received another email from Ray and they are making it right.
He has offered me the choice of two replacements free of charge: the XRC Armor Rock Sliders or The SRC Classic Side Protection. Both look like rock rail type with side bars mounted to the body. He said these are what I need for the wheeling I do. I hope I have no issues with these. There's still the issue of the "dimples" so I have to see what it would cost to fix those on my dime. But I am extremely happy about the response and outcome. Hope you guys have the same success I had. Def contact Ray Anamos through their website. With this kind of customer service, I'll keep buying from them.
He has offered me the choice of two replacements free of charge: the XRC Armor Rock Sliders or The SRC Classic Side Protection. Both look like rock rail type with side bars mounted to the body. He said these are what I need for the wheeling I do. I hope I have no issues with these. There's still the issue of the "dimples" so I have to see what it would cost to fix those on my dime. But I am extremely happy about the response and outcome. Hope you guys have the same success I had. Def contact Ray Anamos through their website. With this kind of customer service, I'll keep buying from them.
JK Super Freak
Joined: Dec 2009
Posts: 1,091
Likes: 1
From: Aurora, Colorado, United States
Thread Starter
JK Super Freak
Joined: Aug 2009
Posts: 1,314
Likes: 1
From: Stamford, CT
Matador, I will pm you Ray's email. He's the one who helped me and another on this thread. Maybe the responses to comments are random? They made it right for me. Just keep trying.
Thread Starter
JK Super Freak
Joined: Aug 2009
Posts: 1,314
Likes: 1
From: Stamford, CT