kennyeliason

Been using the TD2 for at least 5 years now, previous owner purchased it. Never had any issue. I plugged it into the computer and ran updates back when I got it in 2017 but haven't taken it out of the vehicle since.

Out of the blue the other day I get in and a big fat error message popped up on me:

ERROR

DEVICE SOFTWARE CORRUPT.

PLEASE CONNECT DEVICE TO SOFTWARE UPDATE SYSTEM.

So I pull it out and plug it into my mac... download the software, no dice. Can't get it to connect.

Try a virtual windows machine, no dice. Can't get it to connect.

Call customer support at Holley (they own superchips right?) and spoke with a nice guy that said, must be because it's a mac. You'll need a PC.

I BUY A PC, installed all the necessary software and ran all the updates... No dice, can't get it to connect.

It will turn on when I plug it into the USB, and about 20% of the time it shows the error message. The other 80% it shows the "demo mode."

Scoured the internet and can't see anywhere anyone else may have posted about the issue.

Any tips on how I might get this thing back in action? Just want to do a big ol reset on it but can't seem to get that done.

THANKS!

kennyeliason

Looks like it's version 5.9252.5566 maybe? I can see it on the opening page that says "Touch Screen for Demo Mode."

kennyeliason

Well I'm a little embarrassed but figure I better put it here for reference. Turns out I wasn't using a DATA USB 🤦🏼‍♂️ Switched it out and the computer recognized the device.

BUT even with the correct cord, I got this screen:





Spoke with customer support. They said the device will likely have to be replaced. Their fee is $99 to repair OR replace. They're sending me the invoice now, then I'll ship them the device and they'll see what they can do.

mr.travo

Ya I am in the kind of he same boat. All I have are Macs and 1 Linux Mint machine. Don’t have any friends here with Windows.

kennyeliason

Yeah, I had to pick up this small PC from amazon: https://amzn.to/3jjMCcJ

mr.travo

I ended up running Windows on a virtual machine in Linux. Update worked and everything is good to go.

kennyeliason

As a follow-up, I ended up shipping them the device, they did their thing and shipped it back to me. Seems to be working fine now. I couldn't ever get it working on the local machine I had here. ¯\_(ツ)_/¯