After letting the dealer look over everything they agreed they wouldn't want it like that either and the paperwork is dead. They are going to start some kind of claim with Chrysler on their end. As of now we are looking for another one to DX. If that fails the order banks are still open and the wait is down to a normal order of 4-6 weeks. Really sucks waiting that long and then Jeep dropping the ball on the paint.

 

That sucks for sure and in today's competitive world, we (US Manufacturers) should not only expect but demand top quality. The more times we accept this low quality workmanship, the less likely the product will be improved. Good Luck! I feel the wait will be worth it even though it sucks waiting forever.

 

No vehicles are painted by hand anymore unless it is a pre-delivery repair. The paint robots don't make this type of error on only one vehicle. I'd also be checking for body filler in those areas.
The dealer may be so eager to please by exchanging to another vehicle because they know more about the story than they're letting out. Could have been damaged coming off the delivery truck or even in their storage yard and decided to do a quick repair.

And hey guys...nice to see how easy it is to kick the sh-t out of fellow workers. Real neighborly

 

Not sure if you are referring to my comment or not but when I said "we" I include myself just in a different industry. If you don't think the competition (especially overseas) don't capitalize on things like this, you are mistaken. Identifying issues like this and not driving off with them create enough stir and draw attention to making improvements. I deal with product recalls as one of my responsibilities and know very thoroughly the process within a good company what gets fixed and what does not. Where that threshold lies a lot of the time is what the consumer is willing to accept. I did not make my comment bashing anyone but bashing an issue which is where the problem exists. I have a run on my 2013 JK but fortunately it is in the door jam. If you were not referring to my comment then I apologize and kindly ignore it. I paid over 40K for mine and I should expect a dam good vehicle for that money seeing we are where we are in the auto industry.

 

Just stating that it is very unlikely that a paint run came out of the factory. There's more to that situation than either of us know about.

Is there any possibility that your Jeep being a 10th anniversary edition may have been shown as a display model at a show in a shopping mall or somewhere else? Hundreds of people getting in and out and opening /closing doors.......?

 

Deathboy, what is the dealer going to do for you? Replace it?

I have the rough paint around the body side of the door entry areas and you can see it when the doors are closed. Also had a cracked hardtop, and looks like the start of Rudy on the front axle. Also paint rubbed away on the good area. See pics.

Picked her up on 8 Apr with an order on 16 Jan. I agree with the principle and concerned that the repair on Anvil may not match color and show up as worst that the factory damage.

 

Hammer,

As of now I do not own the Jeep. They took it back off my hands before submitting the finance contract and registering it so they can still sell it as new. Currently, they are looking for a replacement within a 400 mile radius and are willing to go get it for me or they are still giving me the option to order a new one. As long as I want to believe them when they say 4-6 weeks it's kind of hard and I seriously don't know if I can go through all of the VOTS crap and calling the dealer every week again.
As far as damage on mine the drivers side door entry seriously looked horrible. It was really like they did no sanding or smoothing after primer (if it even got any) and the paint had a bunch of little slice looking things underneath of it. Not only that but it was very rough textured. The passenger side door entry was actually OK but that was about the only thing on that side that was. There were numerous dust particles, and blemishes inside the paint. One actually looked like a gnat stuck in there. Then last but not least the tailgate was horrible looking. The paint run line was about 4" long across and was visible at any angle you looked. It almost even looked as if it faded into a different shade of color at that line. I took a chalk pen and started circling every blemish I could find to the point I just got completely disgusted. I could have kept going. But I had plenty to show them.
They were very upset that they had sold me the JK like this and offered to repaint the bad spots or the whole Jeep if that's what it would take to make it right. On top of that they offered me a set of Jeep entry guards (which I already have about 6 pair of) , and a $500 parts gift certificate. While I appreciated the gesture I politely declined and told them out of all the Jeep's I have purchased from them in the past this was the one I was sure I would be keeping awhile and would never feel comfortable with it.
I didn't want the factory paint seal broken and not only that but I like you, think Anvil would be a really tough color to match correctly. I know they have the paint machines that are supposed to be a perfect match but I have seen what some of the machines have spit out before and it hasn't been pretty. Also, I didn't want accessories to cover up damages. That would be not different than polishing a turd and trying to make it look good. It's still a turd underneath the polish and I would always know it was there and with my OCD it would drive me crazy!
They called this evening and think they have found me one in PA and will know for sure tomorrow. The only downside to them doing a DX for one is it's going to already have a couple hundred miles on it when I get it. But I will take a couple of hundred miles any day rather than a horrible paint job and will probably go that route rather than having another one ordered. Did I mention mine didn't even have the red Trail Rated badge?
I brought up another option to them tonight and they were keen on it as well. I told them I could buy a Billet, Black, or a White Rubicon and have them write the loan for around 4-5 grand more and basically clone my own 10A. Other than the IP cluster everything else you can get directly from Jeep. They liked the idea too and told me they would sell me all of the parts at their cost if that was a road I wanted to take. I told them I would wait to see what happens with this one in PA and go from there. If not I have a list of Rubicons standing by for purchase.

As for your Jeep, what did they tell you?
I would feel kind of the same way I did towards mine and I wouldn't let them do any repaint work unless that is the only given option. The hardtop is a pretty easy deal to get around by just getting them to put a new one on it under warranty that is if they are willing to warranty you a new top? If not I think I think I would just stop all conversation and head directly to an attorney who handles Lemon Law claims as hard tops just don't mysteriously crack for no reason. I would almost guarantee you it was caused during transportation and they didn't catch it or even if they did was hoping the customer wouldn't at sale time then a week later after you find it they try blaming it on you. You, as well of any of us here shouldn't be having to deal with something we have waited this long for and would think you would never even have to question that it would have damage. For the price we've paid and just for it being what it is you should be able to lick it as soon as it comes off the truck if you wanted to. We should be out enjoying our new 10A's but with do many problems being reported it looks as if that's not the case. Personally, that's my opinion...
Be sure and keep me up to date on what is going on and if there is anything I can do on my end to help out feel free to send me a PM.

deathboyardee (Steve)

 

I'm happy to see that people are getting more upset about this type of thing; about a decade ago I complained on another Jeep forum about the horrific paint jobs I saw on some early JKs and was told "Hey, it's a Jeep" and to just go buy a rattle can of touch-up paint.

With the price of a fully loaded JK north of $40K, there are myriad issues here, up to and including the fact that "fixing" the paint on a vehicle would be detectable at trade-in time (every dealer, new and used, owns a paint density meter these days) as a repaint and would substantially lower the resale value of the vehicle.

I'm sorry to hear Jeep ever let this vehicle out the door but am thrilled to hear your dealer is giving you your money back.

Still, I'm horrified that they're now going to try to pawn off this vehicle on someone else as new.

 

This is exactly why I said what I did in a previous post that someone got so defensive over. This is a factory issue and needs the correct attention to get resolved and is not a damage after the fact delivery issue.

 

Quick update..
The sales manager found one dealer within 500 miles that was willing to DX an Anvil 10A to us. They had 2 coming in and today was the day. All of the other dealers that they contacted either the units were already sold or dealer inventory that they were not going to give up. My dealer was actually offering up anything they had on their lot to DX or just write a check.
Anyways, the sales manager calls me about 3:00 today and tells me the great news. One of the Jeeps the dealer received this morning had a hairline crack in the hardtop at the right rear corner (said it looked to be due to over torquing the hard top bolt) and was going to have to have guess what? Repaint the tailgate and rear corners due to runs and what looked to be dirt in the paint. The second one that came off the truck had regular Rubicon wheels mounted other than the spare which was the correct wheel and the dash grab handle had the Since 1941 instead of the 10'TH Anniversary plaque. Completely unbelievable!
To make things short they had to take 2 Jeeps to currently have one good Jeep to put on their lot and file a damage claim on the other. It looks like my chances of getting a 10A have basically dwindled away unless something else comes up which at this point I am not holding my breath.
I am definitely not going to order another one and wait all that time again only to be a guessing game whether it will be OK when it arrives. I think I would probably go ballistic if I waited again and ended up with another bad one. So, I guess what makes this JK a special edition is if you get a quality build or the runny paint, damaged hardtops. mismatched wheels, dash plaques with the wrong information, etc, build.
To end, I would like to take a moment to personally thank Jeep for screwing me (and several others that I know of so far) over on a Wrangler I have actually waited close to a year for from the time it was announced. the time the order banks opened, and then until delivery only to receive an inferior product.
Needless to say I am pretty ticked off and disappointed in Jeep. They have without a doubt dropped the ball on QC especially for this Jeep. To all of you who end up getting or have gotten a good one, congratulations! To everyone else, I am sorry and wish you the best of luck.