with the problems ive been having with my jeep i contacted chrysler who in turn forwarded my issues to jeep who has issued me a case manager and number. due to my schedule i havent been able to talk to them yet. My question is, has anyone else had jeep do anything of the sort? If so how did it work out? Was it to your benefit? Im hoping this solves the run around ive been getting for the past 8 months

 

What he said. Case managers are useless. I finally quit worrying about it, decided to upgrade all the failing/failed crap on my Jeep and NEVER buy another new Chrysler product.

 

This is sad to hear. I cant believe that they treat loyal customers like this sometimes.

 

Unfortunately, this is a all to common issue with Jeeps. My local dealer will not do a thing to help with issues like this. Whenever I call him with a recall issue the first thing he says is he has not seen it. If I prod him more, he will get on the computer and if he finds it I have always heard it does not cover my 2011, only older Jeeps. I long ago gave up thinking they make a quality product, and or cared one way or the other. They have a "cult " following and rely on that for their repeat sales.

 

Similar thing happened to me yesterday. I called Chrysler Customer Service to help resolve several dealer issues per their instructions on the Jeep website. Chrysler Customer Service woman argued with me for 1/2 hour stating that I should handle the problem myself, and not Chrysler Customer Service. Tell me then, what is the point of providing a customer service department if all they do is throw the problem back to you.

 

Find an attorney that handles lemon law cases. Look online. Many you dont even have to pay, Chrysler has to pay on top of your settlement or award. I went through what you have and they just brushed me off the same way. Attorney has already gotten several settlement offers from them that I have declined in a short time. Waiting for court now. Keep taking to dealership and getting everything noted on service invoice.

 

Same here.

 

i just want my CEL to go off. its been on for 8 months

 

Need to make that information more transparent. Put it on that stupid Jeep facebook page. Put that shit on there every day. I know that sounds dorky, but FB unfortunately has become a media juggernaut. It is an incredible tool that can be utilized immensely. We should make a..."jeep you make shitty parts" or "Jeep customer service hung up on me". You can make a page for anything. Theyll catch on.

 

My JK is so happy it hasn't seen the stealer in years. I pay more attention to every little creak and sound, and want to make sure my JK is taken care of by someone who gives half a shit.

I read about the issues that most people had, and knew full well the possibilities of failure on just about any component on these jeeps. But i can't bring myself to let the mechanics at the dealerships touch my rig. If i have to spend all that time and effort to make them screw me in the end, i could probably have already fixed the issue at hand and been back in the drivers seat. Im not into lawyers and all that.

If it really is necessary though, more power to those willing to battle the corporate machine. That takes balls.

I would just rather take it out on the wrench