Originally Posted by jeepmojo

i had problems but i was keeping my mouth shut ! until one nite the phone rang ! i say hello ! they wanted a few questions about my new purchase answerd so i said id rather not go there ! the lady kept at me to answer why i didnt care to answer survey ! i finaly told her of my dealing how the dealer (autoserv of tilton n.h. ) baited & switched , they had a plow on the jeep and worked the whole deal out had me sign and then told me to bring it back monday to have plow frame removed im like wtf , then they told me oh yeh the plow dosent go with that! it was drilled bolted and wired to the steering columb , i said that plow is part of the deal they said we took the blade off for you on the test drive ! i said yes cuz i requested not to test drive it with the blade on , but the price you gave me over the phone and the deal we worked was with the plow ! why else would the plow be mounted on there ! anyway long story short ! the lady told me to call this number next morning ! so i did and re told my story ! then they said youl be compensated sir for this heres your case manager and number !
then the game started and it was indeed a game of chrysler case managing, they must get payed to string things along , but the final result was i got hung up on by some drone ending with a wise comment saying thank you for being a satisfied jeep owner ! click if thats how they opperate i wont be back as a repete customer . I wont be buying the Rubicon i had planned on getting , ill go elsewhere
i have the 2011 sport wich is fine ! ill keep it for now but they lost my future sales i doubt they care and nieter do i ! and i make it a point to advise those who ask me about jeep ! ill enjoy whats to enjoy about it and when im done im done thats all !

Originally Posted by skibum

What he said. Case managers are useless. I finally quit worrying about it, decided to upgrade all the failing/failed crap on my Jeep and NEVER buy another new Chrysler product.