brought in my Jeep to the stealership today to get broken soft top covered under my warranty ( rear window zipper is ripped and jammed closed ) ....service manager couldn't budge it either so she ordered me a new rear window...when i got home i got a message from them stating that when they went to order the part under my V.I.N. it showed that my Jeep did not originally come with a soft top, which is true. My Jeep is an 08' and i bought the soft top off of a girl i work with from her 09' cause she didn't want it.
Are they going to give me a hassle even though the top is only a year old??

please give me advise so i don't say the wrong thing when i call her back tomorrow!

Thanks folks

 

uhm.... i have no idea..

hopefully you can get a new one

 

play dumb?

 

Uh, yeah, I bet you're SOL. Unless you can talk her in to putting it back on her JK & taking it in for you.

 

yeah dude your screwed...

they will not warranty something that didnt come on your jeep..

if the top is fine, just order new window.... or pull like SOB and hope it doesnt break

 

tell them you ordered it separately from a dealer.

 

Why not ask the dealership if they will cover it under your co-workers VIN, since it is a warranty item it shouldn't make a difference to anyone.

 

They should cover it under her warranty, if they say no because its on yours, put it on her jeep, and make them replace it.

 

I had the exact same issue. I told them I purchased it from a dealership that went out of business due to Chrysler closing them and I didn't know why they didn't update my vin for it. It has to be a dealer installed accessory for it to be covered. I also had to call Chrysler Customer Relations and plead my case to them, then they fixed it and updated my vin so I wouldn't have any issues in the future. A little leg work but it paid off.

 

It was an after market purchase even though it is a factory part. No different from your buying Jeep wheels on Ebay and one of them failing. Jeep has no warranty responsibility.

Rear windows are not that expensive.