How to approach dealer....
11-13-2008, 03:54 PM
#1
JK Enthusiast
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How to approach dealer....
I found a sized ding on the top of my door with the paint chipping and cracking. I noticed it a few hours after I picked my jeep up from the dealer after it had been there for nearly a week. How do I approach them without "blaming" them. Anyone have this happen to them?
11-13-2008, 04:02 PM
#2
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Good luck.The day after I got mine a friend noticed a dent in the a/c condenser,however it wasn't leaking.I only had 15 miles on it.The dealer would not cover it.He did offer to paint it black so it wouldn't be visible.
11-13-2008, 04:14 PM
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Tell them you noticed it and ask them for help. No blame, a what can you do for me type of deal. They will not repaint your door for free that will never happen so you have to go in with a certain expectation of what you really would want vs perfect world and hope for the best. They owe you nothing as EVERYONE should do a full inspection/walkaround with the salesperson BEFORE you drive off the lot.
Maybe touch up paint and a buff? A discount/their cost on a full door repaint and blend?
Good luck no matter what!
Maybe touch up paint and a buff? A discount/their cost on a full door repaint and blend?
Good luck no matter what!
11-13-2008, 04:21 PM
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Most dealers have a dent specialist visit once or twice a week. You could ask them if at the very least they could have it fixed at their cost, should be a lot cheaper then having it done on your own.
They may offer to take care of it.
They may offer to take care of it.
11-13-2008, 04:54 PM
#5
Yes that is an idea....I know when I took our Dodge Magnum in for service....as soon as I got home I noticed a slice in our Leather seats like a knife or screwdriver puncture. They told me they will repair when their leather repair specialist came in. Also, they gave me a free oil change and Hemi coffee mug for the damage. I never hurts to complain...but have a good attitude.
11-13-2008, 05:26 PM
#6
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Thanks. I'm going to try it then. I really don't care about a little wear and tear here and there, but it is pretty noticable as it is at eye level when I open my door. And there's no paint there any more. Will shoot for something I guess.
11-14-2008, 08:22 AM
#7
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Dents are always a little easier to except and look at when you are the one who did it, at least for me anyway.
