Poor service all around
JK Super Freak
Joined: Oct 2007
Posts: 1,030
Likes: 0
From: Parksville, British Columbia
...Stop It...not now honey, I'm busy...there's someone on the internet with an opinion I must correct....
maybe its WOL's fault having a post count system that makes me want to post to anything and everything. Naw, I'm just bored...
JK Enthusiast
Joined: Apr 2007
Posts: 390
Likes: 0
From: San Diego
My service and ordering experience with David at Northridge has been awesome. He helped me at 9pm on Sunday night from his cell phone when I was installing my own lift and had questions. He's also told me before that I didn't need to order something from him because he didn't think it would help with the performance of my JK, when I was totally ready with money in hand to buy.
Now that's true customer service and being a successful business owner, there's one thing I've learned to accept, there are just some people out there you can NEVER satisfy...poor souls.
Now that's true customer service and being a successful business owner, there's one thing I've learned to accept, there are just some people out there you can NEVER satisfy...poor souls.
JK Jedi
Joined: Apr 2008
Posts: 5,168
Likes: 1
From: texarkana,tx
I think I am done. All I wanted to say is I think you jumped to the forum a little fast when you didn't get the answers you want. I don't think your restaurant analogy is relevant. The situation is more like :
"I took my car to oil hut yesterday and they got a grease spot on my seat" "I called the car wash connected to it and talked to their manager about the problem and they said I should call the oil hut" Then you run to church and tell everyone that will listen to you how "oil hut" ruined your seats and won't fix it. Two weeks later oil hut is empty because everyone in town has heard how they intentionally spilled a quart of oil on your dash and your car blew up. On the flip side you could have called "oil hut" directly and they would have gladly listened to what you thought to be a fair solution and they would have worked hard to make you happy. Two years later "oil hut" goes bankrupt.
I love freedom of speech, and I love forums where people can express their thoughts and ideas. When people recklessly bash companies on the internet it can have serious consequences. There are so many companies to buy the same parts from that you need an edge to succeed. If your edge is your good name and your service it can be more than just a venting in a forum. I am done.
I still don't think anyone wronged you and I think this thread should be deleted. IMO you are just another type of troll.
"I took my car to oil hut yesterday and they got a grease spot on my seat" "I called the car wash connected to it and talked to their manager about the problem and they said I should call the oil hut" Then you run to church and tell everyone that will listen to you how "oil hut" ruined your seats and won't fix it. Two weeks later oil hut is empty because everyone in town has heard how they intentionally spilled a quart of oil on your dash and your car blew up. On the flip side you could have called "oil hut" directly and they would have gladly listened to what you thought to be a fair solution and they would have worked hard to make you happy. Two years later "oil hut" goes bankrupt.
I love freedom of speech, and I love forums where people can express their thoughts and ideas. When people recklessly bash companies on the internet it can have serious consequences. There are so many companies to buy the same parts from that you need an edge to succeed. If your edge is your good name and your service it can be more than just a venting in a forum. I am done.
I still don't think anyone wronged you and I think this thread should be deleted. IMO you are just another type of troll.
JK Freak
Joined: Apr 2008
Posts: 513
Likes: 0
From: Oakville, Ontario Canada
I would like to thank you for making me feel more intelligent, patient, and understanding. I thought I could be demanding and impatient but you are a real tool IMO. 
Just accept it!
I think the forum is the perfect spot to tell people about great service you have had, and to tell people about bad service you have had. The exception is though when you come running to the forum before giving someone the chance to make you happy. I really like shrockworks products and have considered buying their bumpers, but I did not want to wait right now. When their products ship faster I will place an order. Hell, I may go ahead and order it anyway. They make a superior product. I think it is worth the wait.
I don't think that there is any resolution to your "situation" that would make you happy. BTW- I don't see a situation except for you talking shit, Shrockworks taking longer than you want to build your product, and David not kissing your ass as much as you want. You said you did not think calling Shrockworks was your responsibility? So, who is responsible for your bumper? You think David is in control of Shrockworks production time?
So what do you think David did wrong? From what I see you wanted him to sell you a Shrockworks bumper... He sold you a Shrockworks Bumper. You contacted him asking when it would come... He emailed you back and told you how to find out. You cried about it in the Forum... He offers kind words and your money back. Will you explain to me how exactly you were wronged? I guess I am not smart enough to figure it out.
Maybe they should make a product of lower quality or outsource to another country to decrease wait time? Maybe they should stay in the same facility to make sure you get your bumper right away and forget about the increased production capacity in the long run... They should forget about the future o their company, and economic growth, possibly creating more jobs for Americans, because you think they wait is unacceptable.
Go order hand made Ferrari. Or a designer suit. Maybe a top end leather jacket and tell me you did not have to wait for that. When quality is extremely high, longer wait times are expected. It is that way in every business, everywhere in the world. But what do you know?
It is hard to have as much care and sympathy toward other peoples problems as you do for your own. I can't say I have seen any wrong done here.
Just accept it! I think the forum is the perfect spot to tell people about great service you have had, and to tell people about bad service you have had. The exception is though when you come running to the forum before giving someone the chance to make you happy. I really like shrockworks products and have considered buying their bumpers, but I did not want to wait right now. When their products ship faster I will place an order. Hell, I may go ahead and order it anyway. They make a superior product. I think it is worth the wait.
I don't think that there is any resolution to your "situation" that would make you happy. BTW- I don't see a situation except for you talking shit, Shrockworks taking longer than you want to build your product, and David not kissing your ass as much as you want. You said you did not think calling Shrockworks was your responsibility? So, who is responsible for your bumper? You think David is in control of Shrockworks production time?
So what do you think David did wrong? From what I see you wanted him to sell you a Shrockworks bumper... He sold you a Shrockworks Bumper. You contacted him asking when it would come... He emailed you back and told you how to find out. You cried about it in the Forum... He offers kind words and your money back. Will you explain to me how exactly you were wronged? I guess I am not smart enough to figure it out.
Maybe they should make a product of lower quality or outsource to another country to decrease wait time? Maybe they should stay in the same facility to make sure you get your bumper right away and forget about the increased production capacity in the long run... They should forget about the future o their company, and economic growth, possibly creating more jobs for Americans, because you think they wait is unacceptable.
Go order hand made Ferrari. Or a designer suit. Maybe a top end leather jacket and tell me you did not have to wait for that. When quality is extremely high, longer wait times are expected. It is that way in every business, everywhere in the world. But what do you know?
It is hard to have as much care and sympathy toward other peoples problems as you do for your own. I can't say I have seen any wrong done here.
they can make a "hand made ferrari" in pretty much the same amount of time as shrockworks seems to be able to make a "single bumper." seems a little ridiculous to me, regardless of the quality.
next time you wait an hour for a really good coffee remember to say "yea, but it's a really good coffee!!"
and one last thing; if i order a jeep from a dealer and don't get it initially when i am told i would, i would be all over the dealer to find out why the fuck not and would not expect them to give me the number of the assembly plant to find out on my own.
all due respect to northridge.
but what the fuck do i know????
JK Jedi Master
Joined: Oct 2006
Posts: 15,133
Likes: 0
From: O HI 4 Lo
i
and one last thing; if i order a jeep from a dealer and don't get it initially when i am told i would, i would be all over the dealer to find out why the fuck not and would not expect them to give me the number of the assembly plant to find out on my own.
all due respect to northridge.
but what the fuck do i know????
and one last thing; if i order a jeep from a dealer and don't get it initially when i am told i would, i would be all over the dealer to find out why the fuck not and would not expect them to give me the number of the assembly plant to find out on my own.
all due respect to northridge.
but what the fuck do i know????
actually they do give you a number to call
Sponsoring Vendor
Joined: Aug 2006
Posts: 5,892
Likes: 6
Just for the record so I know for sure that everybody knows,
I call shrockworks kevin says David please have the customer call me. so the mfg is requesting to talk with the customer directly.
I honestly do not know what else i could do in this situation. This bothers me more than anybody knows, i have checked this thread on my phone every ten minutes all day I dont like that somebody is not happy Tell me what i could of done different.
again i call shrock and they tell me to have you call them.
by the way until shrockworks lead time decreases drastically we will no longer be accepting any orders and they will be off the site shortly.
my guess if you ordered a jeep and someone from the factory wanted to talk to you directly you would be very pleased. but hey i could be wrong
I call shrockworks kevin says David please have the customer call me. so the mfg is requesting to talk with the customer directly.
I honestly do not know what else i could do in this situation. This bothers me more than anybody knows, i have checked this thread on my phone every ten minutes all day I dont like that somebody is not happy Tell me what i could of done different.
again i call shrock and they tell me to have you call them.
by the way until shrockworks lead time decreases drastically we will no longer be accepting any orders and they will be off the site shortly.
my guess if you ordered a jeep and someone from the factory wanted to talk to you directly you would be very pleased. but hey i could be wrong
Thread Starter
JK Enthusiast
Joined: Jul 2007
Posts: 180
Likes: 0
From: Calgary AB, Canada
Thanks HBomb. You seem to be one of the few living in reality. Why is it that you can say good things about a business on a forum but for gods sake don't say anything negative. This thread is full of immature people trying to out wit the next with their attempts at humorous remarks. Does everyone here have shares in the company?
Would you bash a movie critic who gave a poor review to a movie you liked? Time to grow up.
Would you bash a movie critic who gave a poor review to a movie you liked? Time to grow up.
Sponsoring Vendor
Joined: Aug 2006
Posts: 5,892
Likes: 6
Also we have not quoted 4 weeks on sw products for a few years 6-8 is th e lowest we have quoted and for the past 4months or so it has been 5 months.
just so i am clear you have had to wait way to long i agree with you
just so i am clear you have had to wait way to long i agree with you
Thread Starter
JK Enthusiast
Joined: Jul 2007
Posts: 180
Likes: 0
From: Calgary AB, Canada
And to be honest i would still buy products through Northridge. Everything got out of hand pretty quick. I understand that Northridge can't help how shrockworks operates. If a supplier causes nothing but headaches you have to question wether or not you want to do business with them.
My only issue with Northridge was that they got my hopes up by telling me i would get it in 30 days. Had i been told it would be May, then my frustration would be geared towards shrockworks. Also in my oppinion, wether shrockworks asked or not, having the customer do the leg work is frustrating for them. I want to talk to the man with my money, if the man with my money doesn't have my answers then the man with my money gets them. I accept that shrockworks requested the customer calls, but as a store owner i would do the leg work myself.
I say that as constructive criticism and only say it to clarify why i was frustrated and feel i had poor service. I'm not calling Northridge out as a poor company.
Now lets see who has something "funny" to say
My only issue with Northridge was that they got my hopes up by telling me i would get it in 30 days. Had i been told it would be May, then my frustration would be geared towards shrockworks. Also in my oppinion, wether shrockworks asked or not, having the customer do the leg work is frustrating for them. I want to talk to the man with my money, if the man with my money doesn't have my answers then the man with my money gets them. I accept that shrockworks requested the customer calls, but as a store owner i would do the leg work myself.
I say that as constructive criticism and only say it to clarify why i was frustrated and feel i had poor service. I'm not calling Northridge out as a poor company.
Now lets see who has something "funny" to say
JK Super Freak
Joined: Oct 2007
Posts: 1,030
Likes: 0
From: Parksville, British Columbia
I wasn't going to say anything else either but I think calling him a troll is a bit harsh. He explained the issue how he saw it and people responded. I for one think that is good and companies like Northridge4x4 will be better off because of it. It's actually good publicity all the praise they are getting.