Do I expect too much
JK Enthusiast
Joined: Apr 2012
Posts: 468
Likes: 4
From: Austin, TX
Just to chime in, got my JCR Dagger with pre-runner a couple weeks ago, and it was in great shape. Can't always account for what happens in shipping, but no scratches on mine.
Installation was easy, instructions were on their website as someone else said- would have been nice to have them in the box, but no big deal. That extra part that someone found is the anchor for winching (provides a side-to-side anchor in addition to the eight standard mounting bolts).
The skid plate, though, was dead simple for me. Not sure what the problem is there... 7 bolts. Two holes had to be drilled larger on my crash bar.
Installation was easy, instructions were on their website as someone else said- would have been nice to have them in the box, but no big deal. That extra part that someone found is the anchor for winching (provides a side-to-side anchor in addition to the eight standard mounting bolts).
The skid plate, though, was dead simple for me. Not sure what the problem is there... 7 bolts. Two holes had to be drilled larger on my crash bar.
Sponsoring Manufacturer
Joined: Sep 2011
Posts: 927
Likes: 0
From: Portage, Mi
My brother has had multiple issues with all of his JCR products.
First, his front bumper bull bar was bent, sent pictures to JCR and they said is was acceptable and within tolerance. It was at least 1.5" different front side to side, obviously they don't have a quality control department.
Second was his rear bumper with tire carrier. The aluminum hinge cap wouldn't fit the steel threads, sent pictures to JCR, they said it was impossible. The steel pipe warped when they welded it to the bumper. The customer is never right in their eyes though...
Third the warped tire carrier hinge was misaligned and would hit the lower tailgate hinge when fully opened causing the plastic cover to come off. Eventually the plastic cracked and fell off.
Forth, after one winter (garage kept) and only 3,000 miles the hinge locking device seized up. It is now useless and he has to hold the gate open with a bungee cord.
JCR = garbage
I personally installed a PSC RockBrawler on my Jeep and had no problems at all. Fit tight like a glove and every hole lined up perfectly. Just like my AEV Premium bumper.
First, his front bumper bull bar was bent, sent pictures to JCR and they said is was acceptable and within tolerance. It was at least 1.5" different front side to side, obviously they don't have a quality control department.
Second was his rear bumper with tire carrier. The aluminum hinge cap wouldn't fit the steel threads, sent pictures to JCR, they said it was impossible. The steel pipe warped when they welded it to the bumper. The customer is never right in their eyes though...
Third the warped tire carrier hinge was misaligned and would hit the lower tailgate hinge when fully opened causing the plastic cover to come off. Eventually the plastic cracked and fell off.
Forth, after one winter (garage kept) and only 3,000 miles the hinge locking device seized up. It is now useless and he has to hold the gate open with a bungee cord.
JCR = garbage
I personally installed a PSC RockBrawler on my Jeep and had no problems at all. Fit tight like a glove and every hole lined up perfectly. Just like my AEV Premium bumper.
On the locking pin for the hinge, those do need to be greased from time to time, but again, I will happily send him one if he contacts us.
We've spent a lot of money on return shipping for items that where .25" off; so I'm not sure how he ended up ultimately getting blown off if that is the case, but I will correct it.
info (AT) jcroffroad.com
Sponsoring Manufacturer
Joined: Sep 2011
Posts: 927
Likes: 0
From: Portage, Mi
Part of problem is the packaging, large heavy metal parts are thrown into boxes with no individual item packaging for protection. The boxes are bulky so even with the best intentions of shippers, they still get banged around. You can often identify a premium product just by the packaging.
Our product is superior to many other manufacturers that charge more money, but we require the customer to decide on a finish themselves, and sometimes (as shown here) they require a little bit of prep before that finish. We could have custom boxes made, palatalize everything, and send it freight, but it won't be for the same price.
The question we get asked most often? "Can I get free shipping?"
Last edited by JcrOffroad; Sep 12, 2013 at 02:44 PM.
Sponsoring Manufacturer
Joined: Sep 2011
Posts: 927
Likes: 0
From: Portage, Mi
JCR Front bumper and Skid.
There were nicks all over the bumper that had to be grounded down so as not to show thue the powder coating. Also the Skid plate was a Mother to install and no directions were sent. ( With this I expected no nicks or areas that needed to be ground down) Once I had done all this and powder coated it looked awesome.
There were nicks all over the bumper that had to be grounded down so as not to show thue the powder coating. Also the Skid plate was a Mother to install and no directions were sent. ( With this I expected no nicks or areas that needed to be ground down) Once I had done all this and powder coated it looked awesome.
I talked with you via e-mail and I'll respond the same here. I'll do whatever it takes to make you happy with our product.
JK Newbie
Joined: Mar 2013
Posts: 56
Likes: 0
From: Cabot, Arkansas
Wow I've been following this thread. And as someone who currently looking at JCR bumpers. I feel a lot better knowing they care enough to find this thread on a huge forum. As far if they make it correct it not you will have to let us know but I think they are trying. CLAP CLAP CALP!
JK Freak
Joined: Apr 2011
Posts: 719
Likes: 0
From: Lakeland, Florida
Great expectations
When you expect to get what you pay for, I don't think you are expecting too much.
I go cheap when I feel like gambling. When gambling, it's like my youngest son says, "When you win, you win." That doesn't change the fact that most of the time you lose, it just sounds better.
My own experiences with cheap have turned out surprisingly good.
Cheap Chinese front and rear bumpers with tire carrier for under $800 delivered:
Pro - Well designed and constructed. Well packaged and delivered on pallet with no chips or dings. (first picture)
Con - One of the bull-bar light tabs slightly bent so bent it back. Rusting at weld joints so painted it with bed liner. Winch fit tight so modified mount holes.
Rancho 4" Sport Lift with RS9000XL shocks for under $600 after $500 rebate:
Pro - Rides better than factory. Jeep got BIG. Plenty of room for my 315/70R17 Duratracs.
Con - Roof rack cross bars and CB antenna have to come off to get in garage (partial blame on tires).
Duratracs from local Kauffman tire shop:
Pro - Undercut SamsClub price by $30/tire. Transferred TPMS and put new stems on old rims with old tires for free. Lifetime balance and patch.
Con - None.
I go cheap when I feel like gambling. When gambling, it's like my youngest son says, "When you win, you win." That doesn't change the fact that most of the time you lose, it just sounds better.
My own experiences with cheap have turned out surprisingly good.
Cheap Chinese front and rear bumpers with tire carrier for under $800 delivered:
Pro - Well designed and constructed. Well packaged and delivered on pallet with no chips or dings. (first picture)
Con - One of the bull-bar light tabs slightly bent so bent it back. Rusting at weld joints so painted it with bed liner. Winch fit tight so modified mount holes.
Rancho 4" Sport Lift with RS9000XL shocks for under $600 after $500 rebate:
Pro - Rides better than factory. Jeep got BIG. Plenty of room for my 315/70R17 Duratracs.
Con - Roof rack cross bars and CB antenna have to come off to get in garage (partial blame on tires).
Duratracs from local Kauffman tire shop:
Pro - Undercut SamsClub price by $30/tire. Transferred TPMS and put new stems on old rims with old tires for free. Lifetime balance and patch.
Con - None.
Thread Starter
JK Enthusiast
Joined: Apr 2013
Posts: 136
Likes: 0
From: Cary,NC
I would like to add this as I do not want anything to be misunderstood. I am happy with the products I purchased in the end, everything worked out.
Daryl has responded to all me emails and answered all my questions. I would definitely do business again with JCR.
Also I reached out to Breven @ PSC, they are sending me a new passenger flare... again I would do business again with them.
I wanted to express my expectations and my experience with both companies, and they both ended good. I think one important thing to take away is everyone makes mistakes or stuff happens outside of their control. I think it speaks VOLUMES on what they do after the fact.
I do think we need a lot more discussion and thoughts on stuff. This allows us to be aware of things that may happen or we may come into. Granted we won't know everything or everyone's experience but it helps us. I say this because I see a lot of talks on looks or stuff saying, shit held up and that doesn't tell me the whole experience.
Thank you to all that chimed in.
Daryl has responded to all me emails and answered all my questions. I would definitely do business again with JCR.
Also I reached out to Breven @ PSC, they are sending me a new passenger flare... again I would do business again with them.
I wanted to express my expectations and my experience with both companies, and they both ended good. I think one important thing to take away is everyone makes mistakes or stuff happens outside of their control. I think it speaks VOLUMES on what they do after the fact.
I do think we need a lot more discussion and thoughts on stuff. This allows us to be aware of things that may happen or we may come into. Granted we won't know everything or everyone's experience but it helps us. I say this because I see a lot of talks on looks or stuff saying, shit held up and that doesn't tell me the whole experience.
Thank you to all that chimed in.
JK Junkie
Joined: May 2010
Posts: 3,142
Likes: 2
From: Rockwood, TN
I would like to add this as I do not want anything to be misunderstood. I am happy with the products I purchased in the end, everything worked out.
Daryl has responded to all me emails and answered all my questions. I would definitely do business again with JCR.
Also I reached out to Breven @ PSC, they are sending me a new passenger flare... again I would do business again with them.
I wanted to express my expectations and my experience with both companies, and they both ended good. I think one important thing to take away is everyone makes mistakes or stuff happens outside of their control. I think it speaks VOLUMES on what they do after the fact.
I do think we need a lot more discussion and thoughts on stuff. This allows us to be aware of things that may happen or we may come into. Granted we won't know everything or everyone's experience but it helps us. I say this because I see a lot of talks on looks or stuff saying, shit held up and that doesn't tell me the whole experience.
Thank you to all that chimed in.
Daryl has responded to all me emails and answered all my questions. I would definitely do business again with JCR.
Also I reached out to Breven @ PSC, they are sending me a new passenger flare... again I would do business again with them.
I wanted to express my expectations and my experience with both companies, and they both ended good. I think one important thing to take away is everyone makes mistakes or stuff happens outside of their control. I think it speaks VOLUMES on what they do after the fact.
I do think we need a lot more discussion and thoughts on stuff. This allows us to be aware of things that may happen or we may come into. Granted we won't know everything or everyone's experience but it helps us. I say this because I see a lot of talks on looks or stuff saying, shit held up and that doesn't tell me the whole experience.
Thank you to all that chimed in.
Well said
Thanks for adding your experience and feed back. Too often I see companies getting bashed on different forums for simple errors, that are corrected in the end. Glad this didn't turn into one of those threads and you are happy in the end!We are all human and make mistakes. More often than not, these companies will work with you and do the best to correct any problems you have. Best way to start is to be polite.
JK Newbie
Joined: Jun 2013
Posts: 35
Likes: 0
From: Fort Worth, Texas
Just to chime in, got my JCR Dagger with pre-runner a couple weeks ago, and it was in great shape. Can't always account for what happens in shipping, but no scratches on mine.
Installation was easy, instructions were on their website as someone else said- would have been nice to have them in the box, but no big deal. That extra part that someone found is the anchor for winching (provides a side-to-side anchor in addition to the eight standard mounting bolts).
The skid plate, though, was dead simple for me. Not sure what the problem is there... 7 bolts. Two holes had to be drilled larger on my crash bar.
Installation was easy, instructions were on their website as someone else said- would have been nice to have them in the box, but no big deal. That extra part that someone found is the anchor for winching (provides a side-to-side anchor in addition to the eight standard mounting bolts).
The skid plate, though, was dead simple for me. Not sure what the problem is there... 7 bolts. Two holes had to be drilled larger on my crash bar.