Metalcloak Thread
JK Newbie
Joined: Jan 2012
Posts: 18
Likes: 0
From: Houston, TX
I suppose that I could be partly to blame for this. A few weeks ago, I called Metalcloak to ask a couple of questions about their different option in shocks.
I told them that I would be placing an order, but would order through Northridge as that is where I order 99% of my stuff. I commented that it was also nice that Northridge has free shipping. Metalcloak didn't seem to happy that I mentioned it.
I told them that I would be placing an order, but would order through Northridge as that is where I order 99% of my stuff. I commented that it was also nice that Northridge has free shipping. Metalcloak didn't seem to happy that I mentioned it.
JK Junkie
Joined: Nov 2013
Posts: 3,703
Likes: 8
From: The Dirty South
I suppose that I could be partly to blame for this. A few weeks ago, I called Metalcloak to ask a couple of questions about their different option in shocks.
I told them that I would be placing an order, but would order through Northridge as that is where I order 99% of my stuff. I commented that it was also nice that Northridge has free shipping. Metalcloak didn't seem to happy that I mentioned it.
I told them that I would be placing an order, but would order through Northridge as that is where I order 99% of my stuff. I commented that it was also nice that Northridge has free shipping. Metalcloak didn't seem to happy that I mentioned it.
JK Enthusiast
Joined: Dec 2012
Posts: 386
Likes: 0
From: Dallas
I suppose that I could be partly to blame for this. A few weeks ago, I called Metalcloak to ask a couple of questions about their different option in shocks. I told them that I would be placing an order, but would order through Northridge as that is where I order 99% of my stuff. I commented that it was also nice that Northridge has free shipping. Metalcloak didn't seem to happy that I mentioned it.
Last edited by DallasJKU; Apr 30, 2015 at 03:37 PM.
Sponsoring Vendor
Joined: Aug 2006
Posts: 5,892
Likes: 6
If you buy the components separately as opposed to kits, then your relationship with MC is very important to DallasJKU. Sounds almost like he won't get his parts until you guys work it out. Should he go directly to MC (not that it would be any faster, but maybe just secured) and get a credit for the parts he didn't receive to cover his costs, or should he hang tight because you will finish his order? He just wants what he ordered, not substitutes. I'm not calling you out as 75% of the parts on my rig have come from you. Love your company. But giving politically correct answers doesn't mean sh*t to Dallas, he wants his parts. So what is the best course of action for him in this unfortunate situation? I'm sure in the long run it will all work out, but because of the timing of the situation he is not in it for the long run. It's unfortunate but a plan that helps him is definitely the best path at this point.
I don't sugar coat anything and wasn't trying to be politically correct with anybody I wrote facts and am trying to be transparent to the issue's.
David
JK Enthusiast
Joined: Dec 2012
Posts: 386
Likes: 0
From: Dallas
There is no issue, orders are still coming even though the parts are not on our site and just a FYI we did give DallasJKU an ETA of roughly 4 weeks to get everything from what I am being told by my salesman and tomorrow will be 3 weeks And I believe we have spoke to him twice or so today even. . Like I said previously we have not stopped carrying metal cloak . And we have pallets of parts still on order and still in process nothing has changed but we wanted to be proactive and take it off the website until we could mainly figure out how to only charge shipping on metal cloak and nothing else. I don't sugar coat anything and wasn't trying to be politically correct with anybody I wrote facts and am trying to be transparent to the issue's. David
JK Enthusiast
Joined: Feb 2012
Posts: 145
Likes: 0
From: Charlottesville, VA
so i ordered the game changer lift with OME shocks, steering stabilizer, vacuum pump relocation kit, front and rear bumpers/tire carrier. the shipping was a disaster. large boxes showed up at the shop mostly empty and missing lots of parts. one phone call to MC and they 2 day shipped all the missing parts and i know that wasn't cheap.
JK Newbie
Joined: Jan 2012
Posts: 18
Likes: 0
From: Houston, TX
I picked up the sarcasm right away. I received everything but one set of sway bar links. Brian called me right after I placed my order to make me aware of the delay with some parts which was appreciated. I have always received great service from NR.
I will, however, think twice about ordering Metalcloak. The free shipping seems really petty.