Metalcloak Thread
JK Enthusiast
Joined: Dec 2012
Posts: 386
Likes: 0
From: Dallas
so i ordered the game changer lift with OME shocks, steering stabilizer, vacuum pump relocation kit, front and rear bumpers/tire carrier. the shipping was a disaster. large boxes showed up at the shop mostly empty and missing lots of parts. one phone call to MC and they 2 day shipped all the missing parts and i know that wasn't cheap.
JK Enthusiast
Joined: Dec 2012
Posts: 386
Likes: 0
From: Dallas
I have talked to both companies and both have come through and even beyond what was necessary. I hope they continue to do business, but if not I will continue to do business with both. Thanks to Matson for everything. Eric with NR4x4 also did more than enough to make everything work. Just ordered my 37" KO2's.
JK Junkie
Joined: Jun 2013
Posts: 3,697
Likes: 2
From: Grosse Pointe, MI
That's business as normal for them. I broke a shock while wheeling 8 hours from home. They sent a new one to my hotel next day air. Any issue I had with a part, a new one was in the mail the next day. When I listed my kit for sale last fall, Matson posted in the thread that the lifetime warranty will transfer to the new owner.
JK Junkie
Joined: Dec 2011
Posts: 2,256
Likes: 1
From: Madison, New Jersey
That's business as normal for them. I broke a shock while wheeling 8 hours from home. They sent a new one to my hotel next day air. Any issue I had with a part, a new one was in the mail the next day. When I listed my kit for sale last fall, Matson posted in the thread that the lifetime warranty will transfer to the new owner.
JK Junkie
Joined: Nov 2011
Posts: 3,863
Likes: 1
From: Bossier City, LA
That's business as normal for them. I broke a shock while wheeling 8 hours from home. They sent a new one to my hotel next day air. Any issue I had with a part, a new one was in the mail the next day. When I listed my kit for sale last fall, Matson posted in the thread that the lifetime warranty will transfer to the new owner.
JK Junkie
Joined: Jun 2013
Posts: 3,697
Likes: 2
From: Grosse Pointe, MI
