Smitty XRC Arrrggghhh
07-13-2009, 10:57 AM
#131
JK Jedi
Woohoo, Good News!!
Matt and the president of Smittybilt both just came out to my office, to try and install one of the latches from the American Manufacturer. With that latch on we all piled in the jeep and ran through the same dips in the road that caused it to fail last week and the latch did not move at all. I hit it hard enough that I think my rear suspension bottomed out and the Smitty Pres in the back seat either hit his head on the roof or came close (gotta have your seatbelt on!!). The handle did not move. Sweet!!!
They did assure me that everyone with a quality issue will be taken care of.
I would say that is about as good as customer service can get.
Matt and the president of Smittybilt both just came out to my office, to try and install one of the latches from the American Manufacturer. With that latch on we all piled in the jeep and ran through the same dips in the road that caused it to fail last week and the latch did not move at all. I hit it hard enough that I think my rear suspension bottomed out and the Smitty Pres in the back seat either hit his head on the roof or came close (gotta have your seatbelt on!!). The handle did not move. Sweet!!!
They did assure me that everyone with a quality issue will be taken care of.
I would say that is about as good as customer service can get.
Didn't happen to speed up when you saw he wasn't wearing his seat belt did you?
Good to hear they are going to take care of everything...wish mine fell into the latching issue alone...but, from your story I think we can feel comfortable knowing they are doing their best to make us all whole again! 
07-13-2009, 11:19 AM
#132
JK Freak
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Great News!
Didn't happen to speed up when you saw he wasn't wearing his seat belt did you? Good to hear they are going to take care of everything...wish mine fell into the latching issue alone...but, from your story I think we can feel comfortable knowing they are doing their best to make us all whole again!
Didn't happen to speed up when you saw he wasn't wearing his seat belt did you?
Good to hear they are going to take care of everything...wish mine fell into the latching issue alone...but, from your story I think we can feel comfortable knowing they are doing their best to make us all whole again!
07-13-2009, 11:29 AM
#133
JK Jedi
07-13-2009, 11:49 AM
#134
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07-13-2009, 11:54 AM
#135
JK Super Freak
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soo that is great news 
I am glad. Do they plan on shipping us out the new handles to solve this issue or do we have to pay for them ?
do we know who is the one to contact in order to get the solutions rollin ?
I am glad. Do they plan on shipping us out the new handles to solve this issue or do we have to pay for them ? do we know who is the one to contact in order to get the solutions rollin ?
07-13-2009, 12:36 PM
#136
JK Freak
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About the handles they were checking to see if the handle assembly could have been at least part of the problem. If my jeep takes a harder hit than what I did driving through those dips there are going to be more things broken than just the latch on the carrier; so it looks like yes. They did specifically mention that it was their intention to make good with every customer with a problem. If I were you I would call again referencing me my name is Jonathan Lopes and ask for the same solution. I am sure if you wait for them to call they will but it would probably be faster this way.
07-13-2009, 12:41 PM
#137
That is awesome they took care of you like that. It is handy that you lived close enough to show them the issues. Now if they would just take care of us guys who bought garbage from them in the past. lol.
07-13-2009, 12:45 PM
#138
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just talked to ray again, they are def going to make good on this so if you have an issue do contact them and let them know that your on the forums... and so on they will know exactly what your talking about
07-13-2009, 01:07 PM
#139
JK Freak
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I am not sure how long ago you are talking but this carrier has a 5 year warranty. I would call them and ask you have nothing to lose.
07-13-2009, 02:01 PM
#140
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