So yesterday I sent a message to the DC help line email thing. I said that the way that the plastic scratches so easily in the JK seems to be a material defect and should be covered under warranty. Does DC have any plans to do anything about it?

My response back:
"Dear Thomas:

Thank you for contacting the Chrysler Group Customer Assistance Center
concerning the interior of your 2007 Jeep Wrangler.

It's always of concern to learn that a customer is dissatisfied. Over
the past few years, DaimlerChrysler Motors Corporation has made
tremendous gains in improving customer satisfaction. In your case, we
apparently have not met your expectations.

Our sincerest apologies for the problems you have had. I hope we will
have another chance to restore your faith in us.



Thank you again for your email.

Sincerely,

Cynthia
Senior Staff Representative
Chrysler Group Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 15886364
EMAIL CASE NUMBER: 1649685
REPLY LINK: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_ID=KMM4606713I25261L0KM&"

<sarcasm>Oh WOW! Man am I appeased! That totally set my concerns to rest! Thanks DC!</sarcasm>

 

Sounds like their not going to do anything about it.

 

I dont even know what to say............... . .. . ... .. still dont..........

 

I ran their response through my rhetoric bulls#$t de-scrambler and this is what came out

Dude,
don't care to much about it, we got our money
next time you want a new Jeep you'll be back!

Later, Don't ever bother me again
Cynthia(a.k.a. Shamir)
Senior Staff Representative (new hire on the computer response team)
Chrysler Group Customer Assistance Center (call center New Delhi)

In one ear and out the other

I think we're gonna have to deal with it and hope for some good after market stuff

 

Sounds like Cynthia has a future in politics. I would copy Archer's response and ask her if that is what she meant. I would love to hear her response to that.

 

Dear Cynthia:

I would like to thank you for your deep concern and your desire to restore my faith in Daimler-Chrysler. It is with great pleasure that I accept your offer. I look forward to receiving instructions on how to proceed with replacing the poor quality plastic in my Jeep with a new, higher quality material. I have notified my dealer of your intent to restore my faith, and their service department is eagerly awaiting a service bulletin on this issue.

I sincerely appreciate your tremendous commitment to customer satisfaction. It is my belief that, once the plastic has been replaced, you will have restored my faith in both Daimler-Chrysler and in you personally, Cynthia.

Sincerely,

Jeephrog
Driver
2007 Wrangler Unlimited

 

HAHAHA!!! PLEEEEASE send that back to Cynthia!! That's awesome! P.S. Im also very dissatisfied about the cheap plastic that scratches with your fingernail.

 

You gotta send it, if nothing else but for our fun and entertainment. We otta get all 1490 of us to send it to her. Maybe they will realize a few people are listening.

 

Send it!!
I already have.

 

Absolutely hilarious.

Patriot