In early September i ordered a Shrockworks stubby front bumper through Northridge 4x4. Here it is the second half of January and i have yet to hear anything from Northridge even though in my order confirmation it said i would hear from them shortly. So i took it upon myself to send some emails. Northridge's advice is to call shrockworks myself. If thats the case i guess i should have ordered it directly. Their only role was to accept my money. So after calling Shrockworks i find out they don't even have the parts yet to make my bumper. I'm listed for the second batch of stubbies. They will get the parts in March and with 3 weeks to produce a batch i'm looking at april or may. I knew it would take a few months to receive but i had no idea it would take 8 months. How can a company which primarily makes bumpers take so much time? Is it a one man operation? Is it the economy? I was worried they had gone out of business. Talk about frustrated. I've had poor service from everyone involved.

 

Not to be a jerk, but it is not Northridges fault. Northridge has probably the best customer service I have ever seen. Also, if you have spent anytime on this forum at all you would know that Schrockworks has a long long lag time. They do a lot more than JK stubbies. Just be patient, its worth it.

 

X2. Almost a third of the threads on here have some reference to Shrockworks and the wait to get the equipment. I have the shrocks front bumper, rear tire carrier, and rock sliders and I can tell you it is worth the wait. I have been nothing but pleased with Northridge as well.

 

I have specific instructions from kevin @ shrockworks to have all customers call him directly for updates and that is what i told you in the email, i am sorry that you do not like that answer, if you would like to cancel the order that is a option and we will refund your money right away.

next time if you have a problem with the way you are treated from us it would be nice of you could tell us instead of running to the forum

 

Also i agree with you the wait time is ridiculous i have no idea why it is what it is but there is nothing i can do,
we do send updates to people when we get them from the mfg's if they dont send us anything i have nothing to go from

David

 

i dont think its a one man operation, but you can probably count all their employees on your hands and feet.

as mentioned before, their products are worth the wait.

 

Besides, they are in the process of moving to a larger location and said that this would extend lead times for a little while.

 

pretty lousy talking trash before giving northridge a chance to resolve the issue IMO

 

Everyone has a right to share their opinion thats the beauty of a forum. Give the guy a break.

 

You know what they say about opinions...

Just because you don't like what someone says does'nt mean its poor customer service.