Quadratec ! Read Here!
JK Junkie
Joined: Oct 2008
Posts: 2,012
Likes: 1
From: Lusby, MD
Only one problem out of at least a dozen orders. Problem was quickly identified as a shipping error on their end and resolved.
Only 2 issues I have would be that their prices tend to be higher then other retailers. Even though they price match, I still have to shop around before ordering from them. Secondly most retailers offer a 4x4 club discount or a end of year rebate to your club. Quadratec says we (our local 4x4 club) dont meet their qualifications for this. 4WD.com jumped at the opportunity to offer a standing club discount on most products. With that being said most of our club buys from 4WD.com exclusively.
Last year our club spent at least $25k on aftermarket parts. With several more JK's being added in '09 I'm sure that amount in aftermarket sales will remain the same if not grow.
After reading the above post, if anyone from Quadratec would like to discuss any part of my above post please feel free to PM me. I've left several messages in the past for Craig Jarris (not sure on spelling) of which all have gone unanswered.
Only 2 issues I have would be that their prices tend to be higher then other retailers. Even though they price match, I still have to shop around before ordering from them. Secondly most retailers offer a 4x4 club discount or a end of year rebate to your club. Quadratec says we (our local 4x4 club) dont meet their qualifications for this. 4WD.com jumped at the opportunity to offer a standing club discount on most products. With that being said most of our club buys from 4WD.com exclusively.
Last year our club spent at least $25k on aftermarket parts. With several more JK's being added in '09 I'm sure that amount in aftermarket sales will remain the same if not grow.
After reading the above post, if anyone from Quadratec would like to discuss any part of my above post please feel free to PM me. I've left several messages in the past for Craig Jarris (not sure on spelling) of which all have gone unanswered.
JK Enthusiast
Joined: Oct 2008
Posts: 409
Likes: 0
From: Raleigh,NC
Please bear in mind that Quadratec, as does the majority of aftermarket parts sources do not manufacturer. We are at the mercy of back orders and they are hard to eliminate. It's not that retailers do not order enough, I'm sure it's just like us that we order several thousand and they only deliver what they are capable of delivering and thus some backorders take longer than others. As for the difference in dates, that's easy to explain. The info in the system may have stated a date then was updated to a later date. The 2nd rep, not having a need nor not seeing the first info only seen the 2nd date presented in the system gave the information he had. Please, if we could have all the products we would as we hate backorders as much as the customer. Quadratec does not charge until the product ships so be careful of retailers who charge before it ships.
JK Enthusiast
Joined: Oct 2008
Posts: 409
Likes: 0
From: Raleigh,NC
JK Enthusiast
Joined: Mar 2008
Posts: 279
Likes: 1
From: Minnesota
There is always one pecker head in every room. Hopefully you will PM Quadratec and help weed the culprit out so they can continue shipping you reading material while you drop the boys off in the pool.
JK Enthusiast
Joined: Oct 2007
Posts: 237
Likes: 0
From: NJ
No more q-tec for me... Don't know why I ordered from them in the first place.. Customer service, so-so. I only called once, but shawn, I think wasn't to enthusiatic, which I can understand, but he took my order, my card numbah and then the , anything else? I say no, it wasn't what I was expecting, but it was better than some too enthusiatic person.
I don't like to talk on the phone. period.
I called to see if they had the snorkel I wanted, they did I ordered and I got it.
I don't see why the people who work there can tell me yes, we have four snorkels right now, or no we don't have that right now, but their website is unable to relay that info...
And what gets me is EVERY cataloug they send me has a big "Biggest issuse ever" on it... Of course it is the biggest issue every time because you put 6-20 new items, and ALL the crap from the last one. Seriously, I skip 3/4 of your mag because I read it a year ago in the first one I got from you... Why can't you just send me a ten to fifteen page booklet with your new crap, so I don't have to look at the same stuff all over again?
In short, I will take my business elsewhere, because you guys seem to have been in business long enough to have a damn counter on your inventory.... And if you don't have it in stock, and you don't know when you will get more in, don't BS me, tell me, I don't actually know, but I can give you a ring when I hear something/get some more in.....
I don't like to talk on the phone. period.
I called to see if they had the snorkel I wanted, they did I ordered and I got it.
I don't see why the people who work there can tell me yes, we have four snorkels right now, or no we don't have that right now, but their website is unable to relay that info...
And what gets me is EVERY cataloug they send me has a big "Biggest issuse ever" on it... Of course it is the biggest issue every time because you put 6-20 new items, and ALL the crap from the last one. Seriously, I skip 3/4 of your mag because I read it a year ago in the first one I got from you... Why can't you just send me a ten to fifteen page booklet with your new crap, so I don't have to look at the same stuff all over again?
In short, I will take my business elsewhere, because you guys seem to have been in business long enough to have a damn counter on your inventory.... And if you don't have it in stock, and you don't know when you will get more in, don't BS me, tell me, I don't actually know, but I can give you a ring when I hear something/get some more in.....
JK Freak
Joined: Jul 2008
Posts: 816
Likes: 0
I've orderd from em before. Got my probuct in short order and everything was grand. I didn't have to talk to anyone so didn't have to deal with the customer service.
My only complaint is their catalog is very unorganized. Or maybe I just don't understand the manner in which it's organized. I find it a major PIA to find ANYTHING I'm actually looking for and just end up browsing through tons of TJ stuff with a few JK items thrown in the mix.
My only complaint is their catalog is very unorganized. Or maybe I just don't understand the manner in which it's organized. I find it a major PIA to find ANYTHING I'm actually looking for and just end up browsing through tons of TJ stuff with a few JK items thrown in the mix.