Mel FTW





10char

 

Even though I think 6% is excessive, I will say that at least on their website for suspensions it does state 6% restocking fee for cancellations. If EVO must charge that then they should post on all products and tell customers that. Even though this seems like a big deal and everyone is jumping on EVO's ass, I do think they have some very nice products and I may be buying an Enforcer kit at some point soon.

 

I do like their products, but I'm also glad that I can get them from other retailers.


Sent from my iPhone using Tapatalk

 

Thats always an option also. NR4X4 is one that is great to deal with.

 

It's not six percent. It's three percent twice, first of all. Purchase, then, refund.

Should it be stated, yes and clearly. After this I'd expect to see it on their website. At least on the shipping cart page.

The reason for not being happy with the product is silly. I would have painted my hubs some bright stupid color of it bothered me that much and called it a day.

There is also a huge discrepancy in the order this occurred between the two parties. If center caps and lug nuts were this big a deal, it should have been asked by the purchaser before giving credit info.

 

^^^Winning^^^

 

Now that your kicking and screaming fit is over and you got what you wanted are you going to set the record straight for OFFROAD EVOLUTION? That is in fact who this thread is about right? Although you kept referring to them as EVO.

I personally think you starting this thread is ridiculous. People have lost the ability to communicate with people over the phone or face to face. Why didn't you pick up a phone and call MEL and let him know your frustration? As you see he is reasonable and accommodated you in your situation. Now every Tom, Dick or Harry will read this flaming thread and form an incorrect opinion about ORE. I have dealt with them on numerous occasions and have received GREAT customer service, especially with the new salesman.

 

A restocking fee is understandable, but 6% for something never shipped is not a reasonable policy.

Easy solution. Don't charge the card until items are shipped. This is a better business practice as well.

Glad it was resolved.

 

although I do agree some people are too quick to make threads like this, isn't that what he did here???

 

I recall the salesman giving up and saying heres mels number call him.. Way to sell bud...