I ordered ace rails months ago which were backordered and they didn't let me know - it was up to me to realize they never shipped abd to find out what was going on. More recently my gf ordered me an sPOD for Christmas and an aev sweatshirt from NR. After their website update she wound up with two of the same sweatshirts in her cart and didn't realize it. They told her that they'd only refund the cost minus the shipping cost and that the shipping cost may make it not even worth send it back. The SPOD was ordered Dec 5 and spod is apparently having a supplier issue and yet again another item will not ship until January. I don't mind waiting because the people at spod have been absolutely awesome and I can understand the complications of dealing with suppliers as a small business. What I cannot understand is the lack of communication from Northridge. They absolutely suck in my opinion. I used to go out of my way to order from them over quadratec even though qtec stuff reached me next day and NR usually took about a week. After reading their return policy because of the sweatshirt issue I found that they never ever accept returns on lights or anything electrical, so that was kind of the final straw that told me not to deal with them anymore. Sure their prices are good, but it's just not worth the aggravation.