Well, that just is wrong.

c'mon people, as humorous as this is/can be it is quite serious. If we actually make a loud enough noise, In a professional manner we likely can get this resolved, if not for us, then maybe for the next model year.

Petty baloney like that above justs hurts our chances.

 

Heres the responce i got.
Guess i'll head to the stealership this week and see what happens.

Dear Ernest:

Thank you for contacting the Jeep Customer Assistance Center regarding
your 2007 Jeep Wrangler.

We regret to read of your dissatisfaction in your product and appreciate
the time and effort you took to bring this matter to our attention.
Comments like yours are one way to learn of problems that may develop
and the improvements that are desired by customers. The information
received is used in product development and quality analysis. We have
documented your comments and have forwarded them to the appropriate
department for review.

DaimlerChrysler Motors Corporation has made tremendous gains in customer
satisfaction and vehicle quality, and we are dismayed to learn that your
expectations have not been met. Please accept our apology for the
problems you have experienced.

Please contact your local Jeep dealership for any repairs your vehicle
is in need of. Our dealerships will inspect your vehicle and determine
warranty coverage for any components.



Thanks again for your email.

Sincerely,

Shauna

Senior Staff Representative
Chrysler Group Customer Assistance Center

 

Dear Chris:

Thank you for contacting the Chrysler Group Customer Assistance Center
regarding your Jeep Wrangler.

I regret the problem your vehicle has experienced and appreciate the
time and effort you took to bring this matter to my attention.
Comments
like yours are one way we have to learn of problems that may develop
and
improvements desired by customers.

Unfortunately, given the many variables involved, we are unable to
diagnose your vehicle's problem via email. We recommend contacting
your
authorized Jeep dealership to arrange an appointment for proper
diagnosis and repair.

Our dealerships have the factory training, equipment and information
available to them to diagnose and correct problems with Chrysler Group
vehicles. Should your dealer require factory assistance, it is
available
through the regional Business Center.

If you have been working with an authorized dealership but the problem
is not yet resolved, seeking a second opinion from a different dealer
may be a viable option.

Thank you again for your email.

Sincerely,

Susanna
Senior Staff Representative
Chrysler Group Customer Assistance Center

 

I cant believe that after all these emails to DC, I'm the only one on this thing thats gotten a reply from them other than the canned emails. The guy that I talked to on the phone assured me that they do actually read the emails and did admit that they use "canned" emails to return, but do actually log numbers and types of complaints and pass them on to the powers that be.

Maybe the reason that I got a phone call was becasue i said "I swear if I get one of your computer generated email responces that I will go directly to the dealership and trade my 2007 Wrangler for a GM product"

Maybe give them an ultimatum that forces them not to send out a canned email??

 

I received a phone call from one of DCs survey companies. When I told the lady that I was unhappy with my purchase due to the problems I was encountering (poor acclaration, radio cuting out, leaking roof panels, gushing water from the "rain gutters", ad nauseum... she said she was terribly sorry that I was so unhappy and would pass it along. Wel, much to my surprise the next evening I received a call from one of the customer satisfaction team members from a DC office (not from one of the overseas sweatshops ) I explained my problems to him and that I had planned to take the JK back to the dealership and get them to fix it. I also emphasized to him that I was not happy that i just dropped a wad of cash on this thing and I did not expect to have stupid problems like these on a vehicle that is essentially a redesign (DC did not reinvent the wheel on this one boys and girls). Well, I took the JK in to my dealer who was more than accommodating. They performed the flash and ordered the parts for the leaking roof. The acceleration problem was somewhat fixed (I believe most of the improvement comes from the AEM Brute Force CAI). However, I now have the whistling noise when I get on the gas and today the power windows decided to stop working until I turned the veicle off and restarted it to reset the freakin computer. Needless to say Mr. Customer Satisfaction assured me he would call me back to check up on the progress of my repairs. Ask me if I received a follow up call...go ahead, ask me - nada. Rant mode off.

JB sends.

 

Well I got a reply to my reply. Here is the message I sent DC after I received a computer generated response.

Okay, I exagerated on the lawsuit , but I wanted to get their attention. Here is the response that I got back.

Looks like more computer generated crap to me.

 

THAT'S TOO FUNNY!!!!!!!!!!

I think this "Wraithyjeep" dude is way too anal...by the way did speaking of Anal...tee hee ......anyone watch "Family Guy" with the prostate exam and Stewy falling in love with his Mom...What a blast....We laughed and laughed and laughed.........

 

Do they have any Junior Staff Representatives?

glwood

 

Seriously, how do we band together and express our dis-satisfaction with some of the inherent problems of the JK (i.e. leaky roof, air leaks, plastic parts and all the other problems we are all having or hearing here)? We have all paid our hard earned $$$ for DC to treat us like dirt (but in such a polite way with the computer generated responses). I really dislike not being taken seriously and I for one I think it needs to stop. All joking aside . . . I'm not a litigious person, but I'm beginning to think that a class action may be the only way of getting DCs attention. Anyone in????

 

their method of response has been to fix it in the more recent builds. my february build plastic doesn't scratch quite so easily. though i did manage to GOUGE (pretty hard) the key into the driver side door getting out once. not a terrible scratch, i should be able to heat it out. i'm not saying that future-fix-it is the most appropriate way to go, but i also think expecting a recall for the plastic might be asking a bit much.